7 Mar 2022

Privacy statement

Date of issue: 08.03.2022

We are committed to safeguarding the privacy of our customers and website visitors. We do not and will not sell data to third parties.

We understand that data privacy is important to you. It’s important to us too and we’re committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you and the procedures we have in place to safeguard your privacy whilst you use our website and services. Avant Tecno (UK) Ltd is the controller of data we process unless otherwise stated.

If you need to contact us about privacy you can do so by emailing [email protected]

How we’ll use your data

We will collect and store only necessary personal data and customer information to allow us to meet our obligations for the following purposes:

  • customer service management and development
  • business development and related customer service development, customer relationship management, e.g., customer communication
  • direct marketing - managing, developing, targeting, and monitoring marketing communications, and sales. Avant Tecno (UK) Ltd may utilise subcontractors used in marketing procedures to process information.

You can opt-out of marketing communications at any time, should you wish to do so.

Information we collect and store

We will collect and store the following information about customers and prospects:

  • first and last name
  • email address
  • postal address
  • telephone number
  • other customer-related information, such as products and services procured from Avant Tecno Oy and supplied by Avant Tecno (UK) Ltd in the British Isles.

Your data is retained for as long as it is necessary in order to use it as described above, and/or for as long as we have your permission to keep it.

Sources of information

With the customer's consent, information about customers is obtained from the customer himself directly at point of order, from our network of dealers or from the Avant Tecno (UK) Ltd warranty system. We also collect information when you complete surveys, provide feedback or participate in a competition. We may supplement own data with information held on other databases, in an effort to keep the information accurate and up to date.

What are our legal grounds for handling your personal data?

The General Data Protection Regulation “GDPR” allows the use of your personal data where necessary for legitimate purposes provided this is not outweighed by the impact it has on you as an individual. This is known as the ‘legitimate interests’ condition for processing personal data.

The majority of our data processing is under the condition of legitimate interests but we also operate on the condition that you consent to us processing the data you provide.

Once you have purchased from us we will rely on the condition of ‘performance of a contract’.

Sharing your data with third parties

Avant Tecno (UK) Ltd may share your data with partners who are appointed to fulfil marketing and business-related activities such as the mailing of marketing materials and giveaways.

Personal data may be transferred or processed outside the UK, the EU, or the EEA when you are part of our marketing and customer service programmes which use third party platforms such as Mailchimp. Read how Mailchimp handles data and complies with data protection regulation.

Keeping your data safe

Personal information is stored securely on Avant Tecno (UK) Ltd.’s firewall-protected server. The data is password protected and accessible only by authorised staff members who require it to perform their tasks.

How long will we keep your data?

We keep your personal data only for as long as is necessary for the purposes for which it is held. We remove your data immediately if you request us to do so.

Your data rights

You have the right to view the data we have about you and request the correction of any inaccurate data that we hold. You may also request the deletion of your data from our database.

Contacting us about your data

The person responsible for data privacy in our organisation is:

Raimo Ala-Korpi
Manor Farm, The Street
Bridgham, Norfolk
NR16 2RX
Tel 0800 0158482

Requests for inspection and removal should be addressed to [email protected]